Refund Policy

1.1 Service Delivery Guarantee

For one-time alert purchases, customers are entitled to a full refund under the following conditions:

• No alert notification is delivered within the specified monitoring period
• Technical failure prevents alert delivery despite available appointments
• Service interruption results in missed notification opportunities

1.2 Refund Processing

Full refunds for one-time alerts will be processed within 5-7 business days upon verification of service delivery failure.

2.1 Seven-Day Satisfaction Period

Pro subscription customers are eligible for a full refund within seven (7) days of purchase if:

• No valid appointment notifications were received during the initial 7-day period
• Service fails to monitor requested appointment types or locations
• Technical issues prevent proper service functionality
• Customer demonstrates that service did not meet advertised capabilities

2.2 Refund Eligibility Requirements

To qualify for the 7-day refund guarantee, customers must:

• Submit refund request within 7 calendar days of initial purchase
• Provide account information for service verification
• Demonstrate that notification preferences were properly configured

3.1 Discretionary Refund Policy

After the initial guarantee period, refunds are evaluated on a case-by-case basis at GotAppt's sole discretion. Factors considered include:

• Service performance issues documented by the customer
• Extraordinary circumstances affecting service delivery
• Customer's usage history and account standing
• Length of time since purchase and service utilization

3.2 Partial Refund Consideration

In cases where full refunds are not warranted, GotAppt may offer partial refunds, service credits, or extended service periods to address customer concerns.

4.1 Request Submission

Refund requests must include:

• Account email address and transaction details
• Specific reason for refund request
• Documentation of service issues (if applicable)
• Preferred refund method (original payment method recommended)

4.2 Review Timeline

Refund requests are reviewed within 3-5 business days. Customers will receive email confirmation of request receipt and final decision notification.

4.3 Processing Time

Approved refunds are processed within 5-10 business days. Refund timing may vary depending on the original payment method and financial institution processing times.

5.1 Service Limitations

Refunds are not available for:

• Appointment slots that were available but taken by other users
• Changes to government appointment systems beyond our control
• User failure to act upon received notifications
• Dissatisfaction with government appointment availability

5.2 Policy Violations

Refunds may be denied for accounts involved in fraudulent activity, terms of service violations, or abuse of the refund process.