Refund Policy
Refund Terms and Service Eligibility
Effective Date: January 1, 2025 | Version 1.1 (Updated: Feb 5, 2026)
SERVICE VALUE STATEMENT
GotAppt provides time-limited access to an automated appointment monitoring and notification service. Due to the real-time, automated, and resource-based nature of the service, refunds are limited and governed strictly by the terms outlined below.
1. ACCESS-BASED SERVICE MODEL
GotAppt services are offered as fixed-duration access periods (e.g., 3-day or 10-day access).
Refund eligibility is evaluated based on service delivery during the purchased access period. Service access begins immediately upon successful payment processing and expires automatically at the end of the selected duration.
2. ELIGIBILITY FOR REFUNDS
2.1 Refund Eligibility Condition
A refund may be issued only if all of the following conditions are met:
- No appointment availability notifications (SMS or email) were delivered during the entire access period
- Monitoring was properly activated and notification preferences were correctly configured
- No notification delivery or service usage is recorded in system logs
If at least one notification is delivered during the access period, the service is considered successfully rendered, and the purchase becomes non-refundable.
3. NON-REFUNDABLE CONDITIONS
Refunds will not be issued for any of the following reasons:
- Appointment slots taken by other users
- User failed to act immediately on notification
- Slot became unavailable after delivery
- Misunderstanding of dates/times
- Dissatisfaction with gov availability
- Third-party system restrictions/downtime
- User inaction or incorrect assumptions
4. TECHNICAL FAILURE EXCEPTION
In rare cases where a verified technical failure prevents notification delivery despite confirmed appointment availability, GotAppt may issue a refund at its sole discretion, provided that the issue is confirmed through internal logs and occurred during an active period.
5. PAYMENT PROCESSING FEES
All refunds are subject to non-refundable third-party payment processing fees (e.g., Stripe). Any applicable fees will be deducted from the refunded amount.
6. REFUND REQUEST PROCEDURE
6.1 Request Submission
Requests must be sent via email with the account email, transaction details, and reason for the request.
7. UNAUTHORIZED PAYMENT CLAIMS
Claims of unauthorized or fraudulent payments are treated as payment disputes, not standard refund requests.
GotAppt reserves the right to dispute chargebacks by providing transaction records, access logs, notification delivery logs, and IP address data to financial institutions.
REFUND POLICY SUMMARY
Refunds Available
Only if no notifications are delivered
Non-Refundable
If at least one notification is sent
Disputes
Unauthorized claims handled as disputes
Fees
Processing fees are non-refundable
REFUND REQUESTS AND BILLING SUPPORT
Refund Requests
Submit refund requests and billing inquiries:
Customer Support
For service questions and general support: